Client status system
Every client sits in one of seven statuses, and most move through them automatically as their relationship with your salon develops — you don't have to manage this by hand.
Why this matters
Knowing at a glance who's a brand-new lead versus a loyal VIP changes how you'd want to treat them — a status system means your whole team sees the same picture without you having to explain each client's history individually.
The 7 statuses
LeadSomeone who's shown interest but hasn't booked yet.
BookedHas an upcoming appointment on the calendar.
CustomerHas completed at least one visit.
VIPTagged as a top client — usually your most loyal or highest-spending regulars.
InactiveHasn't booked in a while.
CancelledTheir most recent booking was cancelled.
CompletedFinished a visit, with just one visit on record so far.
Working with statuses
- Let it update automatically
Most status changes happen on their own as clients book, visit, or go quiet — no manual step needed.
- Tag a client VIP
Open their profile and add the VIP tag yourself when you want to flag a top client.
- Use status in Quick Filters
Jump straight to just your Leads, just your VIPs, or just Inactive clients you might want to win back.
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